Article: 50656
Issue
The California Franchise Tax Board (FTB) reports that it has already received and accepted a return using the SSN on your return.
Resolution
If you have not filed a return yet, follow these steps:
- Go to the Name & Address screen.
- Double-check your SSN or taxpayer identification number (and that of your dependent, if applicable).
- If incorrect, make the correction and click Save.
- Refile your return.
If the SSN is correct and you haven’t filed a return, someone else may have used your or your dependent’s information. You’ll need to file your return by mail and include an Identity Theft Affidavit.
More Info
Contact the FTB at 1 (800) 852-5711 for additional help.