Article: 50106

Troubleshooting Common Browser Issues

While we strive to ensure our software works smoothly across all modern browsers and devices, some users may encounter persistent browser-related issues. This article outlines the most frequently reported problems and their solutions.

Login and Access Issues

Recommended Browsers

• Best options: Mozilla Firefox or Google Chrome.
• Not recommended: Apple Safari, due to built-in settings that may interfere with site functionality.

Pop-Up and Ad Blockers

• Ensure pop-up blockers and ad-blockers are disabled.
• These may prevent essential elements like password reset links or login code pop-ups from appearing.

Mobile and Tablet Devices

• Use a PC or laptop whenever possible.
• Mobile browsers may lack compatibility or reset pages when toggling between apps.

VPNs and Firewalls

Disable VPNs and firewalls that redirect or filter your connection before attempting to log in.

2. Data Not Saving

Timeout Policy

The site has a 20-minute inactivity timeout to protect your data. Always save your forms before stepping away.

Pop-Up Blockers

• Certain forms rely on pop-ups (e.g., Schedule C, Forms 1099-MISC and 1099-NEC).
• Disable blockers to allow these forms to function properly.

C. Mobile/Tablet Browsers

Full interaction may not be supported on non-PC devices.

3. Filing Errors

CAPTCHA Blocked by Pop-Up Blockers

• A CAPTCHA is required to file your return.
• If it doesn’t appear, disable pop-up blockers.

Browser Compatibility

• Safari users may encounter issues even with pop-ups enabled.
• If problems persist, switch to Firefox or Chrome.

C. VPNs and Firewalls

• These can interfere with IP address verification.
• Disable all VPNs/firewalls before filing.

D. Language Settings

• Ensure your browser’s language is set to English (US).
• Other language settings can cause unexpected behavior.

E. Network Issues

Try switching to another network or using mobile data/tethering if filing fails repeatedly.

4. PDF View/Print Problems

A. Pop-Up Blockers / VPNs / Ad-Blockers

• These can block or blank out the PDF viewer.
• Disable such software, or try a different browser.

B. Mobile Device Limitations

• Most mobile devices require a separate PDF viewer for secure documents.
• For best results, use a PC with pop-ups allowed.

5. General Troubleshooting Checklist

To ensure optimal performance, check the following:

• Browser – Use Mozilla Firefox or Google Chrome
• Pop-Up/Ad Blockers – Disable to allow essential site features
• VPNs/Firewalls – Turn off to avoid data filtering or IP blocking
• Device Use – Use a PC or laptop. Tablets and mobile devices may lack some functionality needed to properly interact with 1040.com.
• Network – Try switching networks if persistent issues occur