Article: 50054
At 1040.com, we’re here to help! We offer free customer support throughout the entire year, however, hours and contact options vary depending on the time of year.
January 3 – April 15,
Support is available:
- Monday to Friday: 9:00 AM – 11:00 PM EST
- Saturday: 9:00 AM – 6:00 PM EST
We’re pleased to offer both live chat and email support during peak tax season to help you get the answers you need, when you need them.
April 16, – January 2,
Support is available:
- Monday to Friday: 9:00 AM – 6:00 PM EST
During the off-season, our team is available exclusively by email. We’re committed to providing timely assistance and will respond as soon as possible during business hours.
Holidays
Support is closed on the following days:
- New Year’s Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Email Support
To send an email to support, follow these steps:
- Log in to your account.
- Click on Help > Still Stuck? Contact Us.
- Select the Category.
- Enter your message (up to 500 characters).
- Click Send Email.
- You will receive a response on the email address that is associated with your account.
Emails sent outside of support hours will be answered on the next business day.
We recommend logging in before sending us an email. If you’re unable to log in, send us an email by going to the Contact Us page instead.
Live Chat
Live chat support is only available during peak season (dates listed above).
Logged In
To use chat support:
- Navigate to the website.
- Click on Help > Still Stuck? Contact Us.
- Select Live Chat.
- Enter your Name, Email Address, and a brief description of your issue.
- Click Start Chat.
Logged Out
To use chat support:
- Navigate to the website.
- In the lower right corner, you will see a live chat icon. Click on the icon.
- Enter your Name, Email Address, and a brief description of your issue.
- Click Start Chat.