Article: 50014
Overview
Protection Plus is a third-party audit protection service that is available to those customers who wish to purchase it.
Cost
Protection Plus is available for an additional fee. The cost is included in the bill for your return, if selected. See https://www.1040.com/pricing for details.
Adding to Return
You will be asked if you wish to add Protection Plus to your account during the final filing process, before the billing screen.
What it Does
Audit Assistance
Protection Plus helps taxpayers, in the event the IRS or State taxing authority contacts them about their returns. As part of this service, Protection Plus will:
- Interact with the IRS on your behalf
- Develop a plan and prepare documents
- Represent you before the IRS
ID Theft Restoration
Additionally, Protection Plus offers complete restoration services in the event of an identity theft incident, including:
- Work with credit reporting agencies
- Providing 6 months of daily credit monitoring after an incident
Contacting Protection Plus
To inquire as to the extent of your Protection Plus Audit Assistance protection coverage, convey audit information, assistance with IRS or state letters, or other issues or inquiries related to your audit protection, please contact Protection Plus using one of the following methods:
Mail:
Tax Protection Plus
P.O. Box 24279
Winston Salem, NC 27114
Email: claims@myprotectionplus.com
Phone: 866-942-8348
Hours: Monday – Friday 8:30am – 5:30pm EST
Fax: 850-424-1192
Cancel Service
If you request a cancellation of Protection Plus audit protection service within 30 days of purchase, your purchase price will be fully refunded.
Pay with e-Collect
Yes, if you qualify to pay for your return using your refund through the e-Collect service, you are able to add Protection Plus as part of your fee.
Terms of Service
The Protection Plus Terms of Service are available on the Add Protection Plus page of the final filing process.